Alternative Technology Solutions Launches New Service to Accelerate Training and CRM, ERP User Adoption—Celebrates First Year in Business
ALISO VIEJO, California—October 14, 2010—The business climate of the past several years has spurred companies to pursue cost effective improvements to achieve results. Nowhere has this been more evident than in the hard-hit manufacturing sector where improved processes can lead to significant results. Wanting to offer an alternative to the traditional resources, Vivian Keena and Donna Barnett joined together to form Alternative Technology Solutions to offer manufacturers a new approach to achieving process improvement results with ERP and CRM systems.
A year later, the company’s alternative approach is generating business yields and delivering positive results for customers.
An executive with more than 25 years of experience in helping companies implement and maximize their ERP solutions, Keena and partner Barnett, a technology integration specialist, rely on their vast manufacturing experience to provide customers with key insights into how to improve their business through an ERP solution, and their experience gives customers a reason to trust them.
“Most companies implement only 30-40% of their ERP investment and more than 50% of these implementations take longer and cost more than expected. More than anything, we want our customers to trust our experience and capabilities, and know that we are invested in their success,” said Vivian Keena, CEO and founder of Alternative Technology Solutions, headquartered in Aliso Viejo, Calif.
Keena, Barnett and their team have more than 150 years of combined ERP and CRM experience, which gives them significant insight into the challenges companies face during an implementiation. Alternative’s experience encompasses Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Supply Chain Management services. The company offers a full range of functional, technical, project management and business services. Alternative also provides full implementation consulting for Salesforce CRM and is a salesforce.com-registered partner that services small to mid-sized businesses in a variety of markets.
During the past year, Alternative has helped more than 100 companies successfully implement ERP and CRM solutions to achieve significant business gains, improved management visibility, and reduced production costs. This was achieved by using a holistic, yet efficient implementation approach. A focus on building lasting partnerships with their customers has resulted in the majority of new business generated through customer referrals.
Now, Alternative Technology Solutions is introducing a new service, called Catalyst to enable the rapid production and timely delivery of customized training materials. These materials accelerate the implementation process and end user adoption by using the customer’s data for real-time education. Through Catalyst, Alternative can also translate audio and text training materials into more than 40 languages for international rollouts.
“Catalyst allows us to rapidly personalize and customize training materials. By training with data that is relevant, new users will have an increased level of trust with the ERP system. This makes the implementation more successful,” said Keena.
“It has been an exciting first year for Alternative Technology Solutions. We’re proud of the business goals we’ve helped our customers achieve this year and look forward to the future,” added Keena.
About Alternative Technology Solutions
Alternative Technology Solutions was founded in 2009 with a customer-centric philosophy and offers a full range of functional, technical, project management and business services encompassing Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Supply Chain Management. Headquartered in Aliso Viejo, Calif., the company also has offices in Chicago, Ill. and Monterrey, Mexico.