Tier3 Support | Database Management
What does Database Management provide?
- Designed to provide support with database maintenance functions and performance optimization.
- Program updates including the installation of Epicor, Progress, and other service packs in both the Testing and Production environment.
- Restoration of databases upon request.
- Custom database tuning based on “best practices”.
- Licensing update application.
- Administrative support for number of hours agreed upon in contract.
- End user database administration support.
- Submit and track Epicor support issues.
- Quarterly database and application Health Check including a full performance review and maintenance plan.