Tier3 Support | Help Desk
What does the Tier3 Help Desk provide?
- End user support for base application functionality and administration (not intended to replace implementation consulting).
- Help Desk support is designed to support the end user with problems encountered while performing normal business transactions. These problems include error messages, training issues, and system modules performing differently than “usual”.
- Included hours of Help Desk Support per month based on plan and number of licensed users. Additional hours will be billed in 1/2 hour increments.
- Submit and track Epicor Support Issues.