Tier3 Support | Help Desk Hours
Normal Business Hours
Monday – Friday 5:00 am – 5:00 pm PST
After Hours
Monday – Friday 5:00 pm – 5:00 am PST
Billed at 1.5 times published rates – resource availability must be arranged in advance. Hours included per Agreement can only be used during normal business hours.
Holidays*
Billed at 2 times published rates – resource availability must be arranged in advance. Hours included per Agreement can only be used during normal business hours.
- New Year's Day – January 1st
- Memorial Day – Last Monday in May
- Independence Day – July 4th
- Labor Day – First Monday in September
- Thanksgiving Day and Friday After – Fourth Thursday and Friday in November
- Christmas Day – December 25th
Notes
* If date falls on a weekend, holiday will be observed as recognized by US federal government